Refund Policy

30-Day Money-Back Guarantee

Unless otherwise stated for a particular product, customers may request a refund within 30 days of the initial purchase of an AlaricForge commercial software license.

If the software is not suitable for your requirements, contact us within the 30-day period and provide the information needed to identify the purchase.

Initial Purchases

The 30-day refund period applies to the original purchase of the commercial license.

We may ask for a brief explanation of the issue so that we can understand whether the problem can be resolved, but a customer is not required to accept troubleshooting instead of an eligible refund.

Annual Renewals

Annual subscriptions renew automatically unless cancelled before the renewal date.

Renewal payments are generally non-refundable once the renewed license period has begun, except where applicable law requires otherwise or where an exceptional billing issue has occurred.

Customers may cancel future automatic renewal at any time. Cancellation does not end the license period already paid for.

License Expiration

Cancelling renewal or allowing a commercial license to expire does not automatically disable the installed AlaricForge software.

The installed version may continue operating, but access to new updates and support requires an active license.

How Refunds Are Processed

Commercial payments and refunds may be processed by Freemius, acting as Merchant of Record for the transaction.

Approved refunds are returned through the payment method or payment-processing system used for the original purchase, subject to processing times imposed by the relevant provider.

Situations Normally Not Eligible for Refund

Unless required by law, refunds are normally not available where:

• the request is made after the stated refund period;
• the request relates only to a change of mind after substantial use beyond the refund period;
• the issue is caused solely by an unrelated third-party plugin, theme, hosting environment or custom code;
• the customer expected services or functionality not represented as included with the product;
• the request concerns custom development or professional tax, legal or accounting advice;
• the customer is attempting to misuse the refund process.

Statutory Rights

Nothing in this Refund Policy limits any mandatory consumer or statutory rights that cannot lawfully be excluded.

Requesting a Refund

To request a refund, contact AlaricForge support using the email address or support channel published on this website and include the email address used for the purchase and any relevant order or license information.